It is often a difficult and stressful experience when your client, your employer, or an employee of your company is subject to regulatory action. This may include responding to a complaint made by a member of the public, or, the situation may have progressed whereby a regulator has started a disciplinary proceeding against your client.
Depending on the regulatory regime, the consequences of these circumstances may be significant, and may include reputational harm, the revocation of a licence, fines and even imprisonment. It is therefore imperative that these situations be handled with care.
While the approach you adopt will depend on the circumstances and the alleged misconduct, here are a few thoughts to consider when dealing with these types of situations:
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