Effective October 13, 2020, the Ontario government will be discontinuing land registration counter services at all 54 Land Registry Offices (LROs). This means that October 9, 2020 is the last day LROs will be open to the public. Land Registry staff will continue to provide customer service support, document certification and processing work across the province.
The LROs will move toward a more digital-focused service model. For most services, it will no longer be necessary to visit a local LRO which means that most transactions will be completed online. In some cases, where customers need to submit hard copies of plans and some paper documents, ServiceOntario will have exception-handling processes that will be in place until longer term solutions are launched. We understand that these processes will be communicated and shared in advance of October 9, 2020.
Clients can continue to use the “Contact Us” page on the OnLand.Ca website or call the OnLand contact # 1-888-278-0001 and Thunder Bay Contact # 1-844-209-3741. The government is also working with Teranet to enhance OnLand’s functionality to allow for increased online transactions to further save customers’ time and money.
For further information, please find the letter from the Director of Titles for the Province of Ontario available here.