Senior Resolution Officer and Investigator, Human Rights

Posting Date:
Nov 19, 2021
Ryerson University
Area of Law:
Nov 30, 2021
Minimum of five (5) years of related work experience managing and resolving human rights complaints and conducting complex human rights investigations


About Ryerson

At the intersection of mind and action, Ryerson is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

Ryerson University welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

In August 2021, the university announced that it would begin a renaming process to address the legacy of Egerton Ryerson for a more inclusive future. Let's write the next chapter together. To learn more about our work environment, colleagues, leaders, students and innovative educational environment, visit, check out @RyersonU, @RyersonHR and @RyersonECI on Twitter, and visit our LinkedIn company page.

About the Team

The Office of the Vice-President, Equity and Community Inclusion (OVPECI) works to ensure that equity, diversity, and inclusion are a central focal point for the University community through strategic initiatives, programs, reports and partnerships. Since its creation in 2012, the OVPECI has fostered dialogue and established a strong campus presence that provides a range of consultation services, educational events and resources. 

An integral part of this division, Human Rights Services works with members of the Ryerson community to promote an equitable and inclusive study, work and living environment free of discrimination and harassment. Using a holistic approach, Human Rights Services advocates for a community where the dignity and human rights of all its members are respected and upheld. 

To learn more about us visit at, and @RyersonECI on Twitter.

The Opportunity

We are looking for a Senior Resolution Officer and Investigator to join our team! This position involves case management, investigation and resolution of complex, sensitive human rights cases in a timely and fair manner to help advance a culture of human rights at the university. The individual in this position will apply expertise in investigation and alternative resolution of Ontario Human Rights Code-based discrimination and harassment complaints and sexual violence complaints, with particular subject matter expertise in anti-Black racism. The position includes research into complex human rights issues and strategic advice to Human Rights Services (HRS) team members, as well as senior leaders, students, faculty and staff on the implementation of the university’s human rights policies and procedures. This includes preventing and responding to discrimination, harassment and sexual violence and promoting equity, diversity, inclusion and anti-racism throughout the university. The Senior Resolution Officer and Investigator also builds human rights competency and capacity among university community members through the development and delivery of human rights education training programs, tools and resources. 


  • Investigation & Resolution Services
  • Policy & Procedure Development, Guidance & Advice
  • Capacity Building, Partnership & Outreach
  • Research & Special Projects
  • Other related duties as required.

Work location:

This position will be working in a hybrid capacity with a portion of work on campus in Toronto, Ontario and remotely. Specific details will be provided in the future.

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

  • Successful completion of a post-secondary degree (preferably graduate level) in related discipline (equity, human rights law), or a Juris Doctor (J.D) / Bachelor of Laws (LL.B), including training to conduct investigations. Alternative dispute resolution training and/or certification a strong asset. 
  • Minimum of five (5) years of related work experience managing and resolving human rights complaints and conducting complex human rights investigations, including a demonstrated track record of experience in facilitating alternative dispute resolution. An equivalent combination of education and experience may be considered.
  • Demonstrated experience in human rights and its applications in large, unionized public sector institutions (preferably educational).

Skills and Knowledge 

  • Advanced and up-to-date knowledge of administrative law and human rights legislation, including the Ontario Human Rights Code, Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act and related policy and case law.
  • Strong analytical and investigative skills, including interviewing relevant parties and witnesses, assessing evidence (including in the context of credibility assessments), and writing investigation reports.
  • Anti-oppression-based cultural competency serving diverse and marginalized communities, including Black/African-Canadian communities, preferably including lived experience as a person who is Black/African-Canadian and/or working with Black/African-Canadian communities.
  • Demonstrated awareness, understanding and experience identifying and addressing discrimination and harassment, including anti-Black racism, systemic and intersectional forms of discrimination. Demonstrated awareness and understanding of trauma-informed theory and practice, including experience working with survivors of sexual violence and alleged perpetrators;
  • Ability to effectively manage a substantial caseload, identify risks, react to changing situations and manage multiple priorities in a timely and judicious manner.
  • Demonstrated thought leadership innovating and advancing best practices for resolving human rights issues/complaints, including understanding of principles of alternative dispute resolution and human rights organizational change and inclusive/universal design.
  • Demonstrated experience and skills working independently and completing work assignments and projects without close supervision and supporting and guiding staff peers in a senior staffing role.
  • Strong track record of integrity and ability to maintain independence, neutrality and impartiality in a complaint handling process, including in the face of internal and external pressure.
  • Excellent organizational, administrative and time management skills;
  • Excellent oral and written communication skills, including strong presentation and facilitation skills.
  • Excellent interpersonal skills, including working collaboratively in a team environment, handling emotionally-charged situations and people in distress, and providing culturally competent services sensitive to power dynamics in the complaint process.
  • Demonstrated commitment to client service.
  • Proficiency in using word processing and spreadsheet software in Google Workspace and MS Office and database management systems.

The Perks
There is something for everyone! Employees are eligible for many benefits, services and discounts that Ryerson has to offer:  

Additional Information

Position Number(s)  20004015
Reports To  Manager of Human Rights Services, with a dotted line to the Director of Human Rights Services
Vacancy Type  FTCE (permanent full-time)
Employee Group  MAC  
Start Date  ASAP
End Date  Not Applicable
Hours of Work  36.25 hours per week
Grade and Step  C51
Salary Scale   $73,640 - $117,632
Application Close Date  November 30, 2021
  • Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.

We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications and also reach out to Tracey King, Indigenous Human Resources Lead  for support during the selection process.

As part of the selection process, candidates may be required to complete an occupational assessment.  
Applications will only be accepted online through Ryerson's careersite.

Ryerson University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.
We will provide an accessible experience for applicants, students, employees, and members of the Ryerson community.We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact All information received in relation to accommodation will be kept confidential.

Please watch a message from Ryerson's Vice President, Equity and Community Inclusion for more information on our commitment to equity.








Important Notice Re: Job Postings during COVID-19

Following the advice of government and health authorities to slow the spread of COVID-19, all employees have been equipped to work from home until further notice. New employees will also work from home with the exception of those who have been deemed 'essential' and are required to be on campus.  All recruiting activities including interviews and onboarding are being conducted virtually.  

To protect the health and safety of community members on campus and to comply with the recommendations from public health authorities and requirements of the provincial government, Ryerson, like other post-secondary institutions in Ontario, will require employees to be fully vaccinated against COVID-19 and submit proof of vaccination.


Contact Name Michelle Gomes

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